General Terms & Conditions

Included in the price
VAT and taxes included. 
2 hour period of grace from the time of collection.
Unlimited mileage.
Coverage against theft of vehicles
Personal Injury Assistance (PAI)
Full risk insurance with excess
The amount for the excess or deductible will vary depending on the category of the vehicle. In the case that the customer does not wish to contract the collision damage waiver insurance (SCDW) to cancell the excess, the customer must leave a deposit to cover for possible damages not covered by the insurance. The amounts vary according to the car category:
Groups A,C,C1,CC:      €900
Groups D,D1,E,G:       €1100
Groups H,J,K,L,P:        €1500
This deposit will be charged on the customers credit card upon pickup. If the customer returns the vehicle in the same condition in which it was collected, we will proceed to return the deposit. Damages caused to the vehicle that are not covered by the insurance will be charged against the deposit.
In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.
Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incure to additional charges.
Lagoon Rent a car is not responsible for the fees charged by your bank upon the return of the deposit to your credit card.
The concerted third party insurance covers the renter and authorized drivers against liability
Not included in the price and considered extras
The CDW insurance to cancell the excess:
Groups A,C,C1,CC:      €12 / day
Groups D,D1,E,G:        €15 / day
Groups H,J,K,L,P:         €17 / day
The maximum rental period per contract is 30 days. The CDW does not cover damages to tyres, wheels, glass, and mirrors.
The maximum rental period per contract is 30 days.
Additional Drivers: €3 / day.
Insurance "Young driver" for drivers between 21-25 years old €8 / day
In these cases there is no possibility to cancel the excess, and hiring is only allowed for groups A,C
Any accessory like GPS, child seats, etc. prices are available to the customer at the time of booking on our website.
Not covered by insurance
It is the resposibility of the renter the following cases of loss or damage:
Loss or damage to keys
All costs caused due to wrong type of fuel being administered to the vehicle
Damages underbody of the vehicles
Towing Service (only when the client incurs in negligence that is not covered by insurance.)
Damage to clutch
Damage or loss of Antenna
Credit cards
VISA, MasterCard are accepted. Both the excess and the return of the excess deposit should always be done with credit cards.
Assistance 24/7/365
Traffic Fines
Lagoon Rent a car charges an administrative fee of 25€ (VAT included) to the customer when we receive a traffic ticket. Lagoon Rent a car is obliged by law to provide information of the rental to the authorities in case of a traffic fine.
This fee does not include the payment of the traffic fine, the customer must pay the authorities directly.
Abandonment of the vehicle
Customers abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of 30€ (VAT included) penalty will apply.
Vehicles can not be taken abroad or between islands.
Customers will need to provide us with a local address (flat, apartment, villa, hotel, etc.)
The minimum driver age is 21 years, with a driving license length of more than 3 years
Drivers over 75 years old have the same conditions as young driver of 21 - 25 years.
If the renter/payer is not the primary driver, it is mandatory to acquire the SCDW Coverage
If the vehicle category reserved is not available at the time of collection, we will provide one upgrade at no additional cost.
The insurance does not cover, in any case, accidents or damages caused to the vehicle by driving under the influence of alcohol, drugs, medications or any other substance that reduces the driver′s ability, or when the driver is not one of the authorized drivers in the contract, or even so, if the damages occure due to breach of what is established in the contract or the basic traffic regulations.
The transport of goods or animals may be only with the express consent of Lagoon Rent a car. Non-observance of this regulation can be a special cleaning, provided the customer with up to €50
Standard or extreme cleaning
The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty, Lagoon Rent a car will be forced to charge €50 for special cleaning.
Cancellation policy
Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00am am on the first day. Otherwise the following shall apply:
- Between 96h and 72h 25% will be paid of the total agreed price.
- Between 72h and 48h 50% will be paid of the total agreed price.
- Between 48h and 24h 75% will be paid of the total agreed price.
- Less than 24h 100% shall be paid of the total agreed price.
Late return of the vehicle
If the vehicle is returned later than the date agreed in the lease, the insurance will be invalidated and the customer will be responsible for payment of 30€ per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.