Frequently asked Questions
With Lagoon Rent a
car there are no unpleasant surprises.
Can I choose the
brand or model of my car?
Our system books by
categories (example: Economy, 5 door, 3 seats), so there can be many models and
brands for each category. Therefore it is NOT possible for us to
guarantee, that you will get a specific model. If at the moment you receive the
car we have availability of the one you want, then we will give it to you. The
same thing with fuel; you cannot choose between petrol or diesel. Model, fuel
and car colour will depend on the cars available in our office on pick up date.
Do I need a credit
card to make my booking?
Yes. You only can make a
reservation, if you give the details of your credit card. That way we can
gaurantee and secure your booking. We accept only Visa, Master card,
Are there age
restrictions for renting a car?
3 year driving license
minimum experience . Minimum Age: 21 years. "Young Driver" Supplement
between 21 and 25 years of 8€ / day. Only "Group A,C" can be rented.
You can not apply the full risk and the amount of the excess will be blocked on
your card.
Who can drive the
car?
Only those who have been
added as drivers on the signed rental agreement as main or additional driver
Can I take a car
off of the islands?
NO. You are not allowed, not even
within islands. You are not covered by our insurance.
Yes, it is possible. When
making your reservation, you have the option to contract with CDW insurance
which eliminates the excess. Only valid for people over 25 years.
Can I have a look
to the rates before booking the car?
All you have to do is pick
the rental dates and times, the car you want and you will be quoted a price. If
you agree with this price, than you can go ahead with the booking.
Fuel Policy
At the booking moment
the customer can choose between the followings options :
1- Full-Full. Minimum
deposit of 60€ dependig the model on vehicle
2- Same level - Same level. Deposit credit card
3- 25% Full - Return
empty. Paying 20€ minimum depending the model on vehicle
Which documents do
I need to receive my car?
Please bring your passport
or ID card, drivers licence and credit card. If there are additional drivers,
passport or ID card and drivers licence.
Can I return the
car in a different place than I received it?
Yes. You should indicate
this whit the booking,
How can I cancel my
reservation? Is there any penalty for canceling
Simply calling our
telephone +34 971 890 943 or sending an e-mail to bookings@autoslagoon.com.
Cancellations without
penalty must be made with a minimum of 96 hours respect to the start of rent
which shall be considered at 08.00 am on the first day. Otherwise the following
shall apply:
Between 96h and 72h 25%
will be paid of the total agreed price.
Between 72h and 48h 50%
will be paid of the total agreed price.
Between 48h and 24h 75%
will be paid of the total agreed price.
Less than 24h 100% shall be
paid of the total agreed price.
Will I receive my
car in the Airport?
Yes. You can pick up the
car in front of the arrivals terminal, on the 3th floor of the airport parking.
Can you deliver/pick
up the car to my Flat/hotel/Villa? Do I have to pay extra?
We can deliver you the
vehicle to the address of your choice, as long as it is in the areas that we
operate. Please indicate the full address of the pick-up/return correctly.
This service is free of
charge.
Is the compulsory
car insurance included in the fee?
Yes, the coverage of the
compulsory Car insurance “CDW”and liability insurance to ensure damages
against third parties are always included in the rental.